Help Desk/Service Desk Tier II Technician with MCITP and MCSA

Premier Enterprise Solutions is looking for a Help Desk Tier Specialist with 5+ years' experience, who can perform Tier II tasks. This position will collaborate with IT Specialists to provide user support service for the USAID/OIG user community.

This position is 100% onsite located in Washington D.C. Veterans are encouraged to apply

Active Secret clearance required

Certifications required:

• Microsoft Certified IT Professional (MCITP) and Microsoft Certified Systems Administrator (MCSA)

Tier II Duties and Responsibilities: Hardware and Software Management

• Maintain user PCs, including upgrades and configuration
• Maintain inventory of all equipment, software, and license users
• Update and maintain procedures for desktops, system operations, and product assembly
• Installation to include machine imaging and security update maintenance
• Provide support for operating system and/or application software initiatives and ensure that current releases of software products are in use
• Perform testing to ensure operability, efficiency, and compliance with existing standards
• Ensure appropriate on-site repairs are successfully completed
• Provide support in all aspects of user setup, user access to resources, system patching, antivirus, video conference, printers/copiers/ and general hardware and software components
• Resolve complex hardware and software configuration and network access problems
• Ensures that IM asset tracking inventory database remains current and excess equipment is properly labeled and processed for disposal
• Install and configure desktop equipment for efficient operation, including moving employee workstations
• Install and configure desktop software for proper integration with USAID/OIG supported equipment and devices, including but not limited to moving employee workstations

Required Qualifications:

• 5+ years of Tier II experience

Desired/Preferred Technical Qualification:

• Familiarity with BMC Footprints Ticketing System

Required Certifications:

• Microsoft Certified IT Professional (MCITP) and Microsoft Certified Systems Administrator (MCSA)
• One of the Desired/Preferred IT Industry Certifications listed below
  • CompTIA A+, or Network+ or Security+
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified: Azure Administrator Associate
  • Help Desk Institute (HDI)
  • Information Technology Infrastructure Library (ITIL)

Required Clearance:

• Active Secret

The OIG's applications and services will change over time. All personnel on contract shall adapt to the evolution of the USAID OIG's technology landscape.

Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

It is Premier Enterprise Solution's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state or local.