Learning Management System (LMS) Administrator

Reports To: Director of IT / Training Manager
Position Summary:
The LMS Administrator manages, maintains, and supports the organization's Learning Management System (LMS). This role ensures the LMS operates efficiently and effectively to meet the organization's educational and training needs. The LMS Administrator collaborates with various departments to develop and implement training programs, troubleshoot issues, and provide technical support to users.
Key Responsibilities

LMS Management:
Oversee the daily operation of the LMS, including user management, course uploads, and system updates.
Ensure the LMS is configured to meet the organization's needs and complies with industry standards and best practices.

Technical Support:
Provide technical support to LMS users, including troubleshooting issues and resolving system errors.
Coordinate with the IT department and LMS vendor for advanced technical support and system enhancements.

Content Management:
Upload and organize training materials, courses, and assessments within the LMS.
Ensure all content is up-to-date, relevant, and accessible to users.

User Training and Support:
Develop and deliver training sessions for LMS users, including administrators, instructors, and learners.
Create user guides, FAQs, and other support materials to assist users in navigating the LMS.

Data Management and Reporting:
Monitor and analyze LMS usage data to identify trends and areas for improvement.
Generate reports on training completion, user engagement, and other key metrics for stakeholders.

System Improvement:
Stay informed about the latest LMS features, updates, and industry trends.
Recommend and implement system improvements to enhance the user experience and training effectiveness.

Writing/Editing: May be asked to provide support in writing/editing IT manuals, user guides and instructions.

Qualifications:
•Bachelor's degree in information technology, Education, Human Resources, or a related field.
•Experience with LMS administration, preferably in a corporate or educational setting.
•Strong technical skills, including proficiency with LMS platforms (e.g., Moodle, Blackboard, Canvas).
•Excellent problem-solving and troubleshooting abilities.
•Strong communication and interpersonal skills.
•Ability to work independently and as part of a team.
•Detail-oriented with strong organizational skills.
Preferred Qualifications:
•Experience with e-learning content creation tools (e.g., Articulate, Captivate).
•Knowledge of instructional design principles and adult learning theories.
•Certification in LMS administration or related fields.
Work Environment:
•This position typically operates in an office environment. Occasional travel may be required for training sessions or conferences.
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